Effective date: 06 April 2026
Thank you for visiting https://neeky-hub.co.uk. Your use of our platform indicates your acceptance of and agreement to abide by these Terms of Service. We strongly recommend that you carefully read and understand these Terms before utilising our services. Should you find any aspect of these Terms unsatisfactory, we kindly request that you abstain from using https://neeky-hub.co.uk.
1. Key Terminology
https://neeky-hub.co.uk is referred to as “we,” “us,” or “the Service.”
The individual accessing the Service is designated as “User,” “Client,” or “you.”
“Specialist” refers to a professional who provides learning guidance via the Service.
“Terms” is shorthand for these Terms of Service.
2. Platform Overview
The Service is a UK-based online educational support platform that connects learners with certified professionals in various fields of study. Our team of Specialists provides professional guidance and assistance with study-related challenges. We aim to empower learners in their scholarly pursuits by offering tools and resources to enhance their experience and develop crucial skills.
3. User Responsibilities
When using the Service, Users agree to:
- Engage with our platform exclusively for enhancing knowledge, developing skills, and gaining a deeper understanding of complex topics
- Submit comprehensive information when seeking support or guidance
- Refrain from requesting any services that may be interpreted as misconduct or violation of integrity
- Utilise the resources provided in a manner consistent with their institution’s policies and guidelines
- Contribute to a positive collaborative learning environment by interacting respectfully with Specialists on the platform
4. Academic Support Services
4.1. Scope of Services
The Service offers various types of educational guidance through its team of certified Specialists. Users are advised to employ our offerings and resources in a manner consistent with their educational institution’s ethical guidelines.
4.2. Educational Support Provision Methods
Users can access guidance via:
- Instant messaging through WhatsApp using the phone number provided
- Correspondence via email
- Cloud-based file transfer for sharing large documents or data sets
We prioritise providing timely guidance while maintaining strict confidentiality of Clients’ details and materials.
5. Protection of Intellectual Assets
5.1. Ownership of Educational Materials
Unless explicitly stated in a separate written agreement, all educational resources developed or adapted by Specialists during collaborative sessions remain the sole property of the Platform. Clients are granted a limited, non-transferable, and non-exclusive right to utilise these materials exclusively for their personal educational endeavours.
5.2. Permitted Activities
Users may:
- Explore and learn from provided educational content
- Engage with Specialists to refine their skills and deepen subject comprehension
Users are prohibited from:
- Claiming collaboratively-developed materials as their own
- Sharing or disseminating any content from collaborative sessions
- Exploiting materials for profit or publication without explicit consent
5.3. Repercussions for Intellectual Property Infringement
Mishandling proprietary materials or violating these Terms may result in:
- Legal proceedings for copyright violation
- Reporting of dishonesty to the User’s institution (as required by law)
6. User Age Criteria
6.1. Age Restrictions for Access
UK residents must have reached 18 years to use the Service.
By requesting services, you confirm your age as 18 or older and declare legal capacity to enter contracts under UK law. The platform expressly forbids minors (under 18) from using the Service.
6.2. Compliance with Data Protection Regulations
The Service adheres to UK data protection regulations, including the Data Protection Act 2018 and UK GDPR. We strictly forbid deliberately gathering, handling, or storing personal information from underage individuals without verified parental or guardian approval.
Should we become aware of a minor’s unauthorised use, we will:
- Erase all associated personal data
- Deny any ongoing or future service requests
6.3. Supervision of Underage Users
Parents and guardians are responsible for monitoring and limiting minors’ engagement. We strongly advocate for adult supervision when individuals under 18 access the platform.
6.4. Underage Access Without Permission
If you become aware of a minor accessing the Service without proper authorisation, please contact [email protected].
7. Payment and Pricing
7.1. Accepted Payment Methods
Secure payment options include credit/debit cards (MasterCard, Discover), PayPal, and wire transfers where applicable.
7.2. Payment Terms
Full payment is required before the collaboration begins. Service costs are based on support complexity, scope, and guidance provision time.
7.3. Transparent Fee Structure
Clear, upfront quotes are provided with no hidden charges. Any price changes require explicit Client approval before work proceeds.
7.4. Pricing Currency
All prices are in British Pounds (GBP). Additional taxes may apply. Currency conversion or foreign exchange fees are the Client’s responsibility.
7.5. Billing Documentation
Digital receipts and invoices are sent to registered emails. Corporate/institutional Clients can request customised billing documents.
8. Refund Policy
8.1. Eligibility
Refunds may be granted if:
- Guidance does not meet agreed specifications
- Timelines are exceeded without prior, mutually accepted extension
- Technical glitches result in payment errors
8.2. Refund Request Process
Requests must be submitted within 10 working days of completing collaboration or issue occurrence. Contact [email protected] with full details.
8.3. Refund Assessment and Dispute
Our Quality Control team assesses all requests. Approved refunds are returned within 7–10 working days. Disputes can be escalated using “Escalation Request” in the subject line.
9. Modifications to Terms
We may revise Terms to comply with law, address technical needs, or reflect service changes. Major updates are announced on the homepage with a revised “Effective Date.” Users not agreeing must stop using the Service.
10. Third-Party Service Integration
We partner with trusted third-party providers for communication, data management, payments, and analytics. Partners comply with UK GDPR and the Data Protection Act 2018. User data is shared only for operational purposes.
11. Legal Framework and Dispute Management
Terms are governed by England and Wales law. Users should contact support first for informal resolution. Disputes may be directed to the Small Claims Court or resolved via ADR methods such as The Retail Ombudsman.
12. Venue for Legal Proceedings
Legal actions will be conducted in a UK court with proper jurisdiction, determined by the registered address of the User or Service.